Credit Guide and Privacy Consent

Understand how we provide credit assistance and handle your personal information

This document explains our services, fees and commissions, lender access, dispute resolution, and how we collect, use, and disclose your information during the loan process.

What this document covers

• Our Australian Credit Licence details and the credit assistance we provide

• Your best interests and our responsible conduct commitments

• Preliminary Assessment and suitability checks

• Fees, commissions, referrers, and other benefits disclosure

• Dispute resolution process and AFCA escalation

• Privacy collection, use, and disclosure, including credit reporting checks

• Overseas disclosure notice for some service providers

• Your rights to access and correct information

When you should read it

• Before you request a loan recommendation

• Before you sign a loan application or provide consent for credit checks

• If you are providing a guarantee

• If you want clarity on complaints handling and privacy rights

Need help understanding it?

If you want clarification on any part of the Credit Guide or Privacy Consent, contact our team.

Phone: 0414207800

Office: 0370655571